General terms and conditions of sale for products sold by Fleur de Café

Fleur de Café SARL with a share capital of 5,000 euros

Registered office: 336 chemin de l’Avoinerie, 18250 Neuilly-en-Sancerre, France

Email address: contact@fleurdecafé.fr

Registered with the Bourges Trade and Companies Register under no. B 915 162 150

EU VAT number: FR14915162150

Article 1 - Purpose

These terms govern sales made by Fleur de Café, 336 chemin de l’Avoinerie, 18250 Neuilly-en-Sancerre, France.

Article 2 - Prices

Our prices are shown in euros including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise stated, and excluding handling and shipping costs. If you order for delivery to a country other than mainland France, you are the importer of the products concerned. Customs duties or other local taxes, import duties or state taxes may be payable. These duties and amounts are outside the responsibility of Fleur de Café. They are payable by you and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to check these matters with your local authorities. All orders, whatever their origin, are payable in euros. Fleur de Café reserves the right to change its prices at any time, but products will be invoiced at the rate in force when the order is confirmed and subject to availability. Products remain the property of Fleur de Café until full payment of the price. Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3 - Orders

You can place an order online at: http://www.fleurdecafe.fr Contractual information is presented in French and will be confirmed no later than when your order is validated. Fleur de Café reserves the right not to record a payment and not to confirm an order for any reason whatsoever, in particular in the event of a supply problem or a difficulty concerning the order received.

Article 4 - Confirmation of your order

Any order placed on the website http://www.fleurdecafe.fr implies acceptance of these General Terms and Conditions. Any order confirmation implies your full and complete acceptance of these general terms and conditions of sale, without exception or reservation. All data provided and the recorded confirmation will constitute proof of the transaction. You declare that you are fully aware of them. Confirmation of the order constitutes signature and acceptance of the transactions carried out. A summary of your order details and of these General Terms and Conditions will be sent to you as a PDF to the email address used to confirm your order.

Article 5 - Payment

By confirming your order, you undertake to pay the price shown. Purchases are paid by bank card through a secure system. Your card is only debited when the order is shipped. For split deliveries, only the products shipped are charged.

Article 6 - Withdrawal

In accordance with Article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal without having to give reasons or pay any penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this respect, you are responsible for the products. Any damage to the product on this occasion may invalidate the right of withdrawal. Return shipping is free of charge. If the right of withdrawal is exercised, Fleur de Café will refund the amounts paid within 14 days of notification of your request, using the same means of payment as for the order. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to: The supply of services fully performed before the end of the withdrawal period, where performance began with the consumer's prior express consent and express waiver of the right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control which may occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalised. The supply of goods liable to deteriorate or expire rapidly. The supply of sealed goods which have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection. The supply of goods which, after delivery and by their nature, are inseparably mixed with other items; The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the trader's control. The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts to such publications. Transactions concluded at a public auction. The supply of digital content not supplied on a tangible medium where performance began with the consumer's prior express consent and express waiver of the right of withdrawal.

Article 7 - Availability

Our products are offered for as long as they are visible on the website http://www.fleurdecafe.fr and while stocks last. For products not held in stock, our offers are valid subject to availability from our suppliers. If a product becomes unavailable after you have placed your order, we will inform you by email. Your order will be automatically cancelled and no payment will be taken. In addition, the website http://www.fleurdecafe.fr is not intended to sell its products in large quantities. Consequently, Fleur de Café reserves the right to refuse orders for identical items.

Article 8 - Delivery

Products are delivered to the delivery address given during the ordering process, within the time shown on the order confirmation page. If shipping is delayed, you will be sent an email informing you of any possible effect on the delivery time you were given. In accordance with the law, if delivery is late, you may cancel the order under the terms and conditions set out in Article L 138-2 of the French Consumer Code. If you receive the product in the meantime, we will refund it and the shipping costs under the conditions of Article L 138-3 of the French Consumer Code. For deliveries by a carrier, Fleur de Café cannot be held responsible for late delivery due exclusively to the customer's unavailability after several appointments have been proposed.

Article 9 - Warranty

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code. If a product sold does not conform, it may be returned, exchanged or refunded. All claims and requests for exchange or refund must be made by email within 30 days of delivery. Products must be returned to us in the condition in which you received them, with all their parts (accessories, packaging, instructions, etc.). Shipping costs will be refunded on the basis of the rate invoiced, and return costs will be refunded on presentation of receipts. The provisions of this Article do not prevent you from exercising the right of withdrawal provided for in Article 6.

Article 10 - Liability

The products offered comply with French law in force. Fleur de Café cannot be held liable for non-compliance with the laws of the country to which the product is delivered. It is your responsibility to check with the local authorities whether the products or services you intend to order may be imported or used. Furthermore, Fleur de Café cannot be held liable for damage resulting from improper use of the product purchased. Finally, Fleur de Café cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a service interruption, an external intrusion or the presence of computer viruses.

Article 11 - Governing law in the event of disputes

The language of this contract is French. These terms of sale are governed by French law. In the event of a dispute, the French courts shall have sole jurisdiction.

Article 12 - Intellectual property

All elements of the website http://www.fleurdecafe.fr are and remain the exclusive intellectual property of Fleur de Café. No one is authorised to reproduce, exploit, redistribute or use, for any purpose whatsoever, even partially, any elements of the site, whether software, visual or sound. Any simple link or hyperlink is strictly prohibited without the express written consent of Fleur de Café.

Article 13 - Personal data

Fleur de Café reserves the right to collect personal information and personal data about you. These are necessary to manage your order and to improve the services and information we send you. They may also be passed on to companies that contribute to these relationships, such as those responsible for carrying out services and orders, for their management, execution, processing and payment. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations. In accordance with the French law of 6 January 1978, you have the right to access, rectify and object to personal information and personal data concerning you, directly on the website.

Article 14 - Archiving and proof

Fleur de Café will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with Article 1348 of the French Civil Code. The computerised records of Fleur de Café will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.