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ARTICLE 1 - Application of the terms and conditions of sale
Any subscription taken out with Fleur de Café implies unreserved acceptance of these terms and conditions of sale. No conflicting condition set by the customer shall prevail over these terms unless we accept it in writing.
ARTICLE 2 - Taking out a subscription
The subscription is reserved for professionals and requires a customer account. To subscribe, the company must provide:
• A valid SIRET number
• Bank details (RIB) to set up direct debit with our banking partner Crédit Agricole Sancerre
• A delivery address in mainland France.
The subscription has no minimum term, subject to a minimum order of 2 kg of coffee per month, exclusively for our Brazil coffee.
ARTICLE 3 - Pricing
Prices are those in force at the time of subscription. Fleur de Café reserves the right to change its prices at any time due to fluctuations in raw material prices or logistics costs. Any price change will be notified at least 8 days before it applies. The applicable VAT rate is the one in force on the date of the order.
ARTICLE 4 - Payment terms
Payment is made by direct debit from the company's bank account on the 25th of each month. For a first purchase, payment must be made before the goods are shipped.
In accordance with French law no. 92-1442 of 31 December 1992, any late payment incurs late-payment penalties equal to four times the legal interest rate, plus a fixed €40 recovery fee (decree 2012-1115 of 2 October 2012). In the event of non-payment, we reserve the right to suspend all deliveries and withdraw any price benefits granted.
ARTICLE 5 - Delivery and receipt
Deliveries are made each month between the 1st and the 5th, to the address given when subscribing. Products are delivered subject to stock availability. On receipt, the customer must check the condition of the goods. If anything is missing or damaged, specific reservations must be noted on the delivery document and confirmed within 48 hours by email to contact@fleurdecafe.fr. After this period, no claim can be accepted.
ARTICLE 6 - Storage
The customer undertakes to strictly follow the storage conditions for the products, namely in a place protected from humidity. We cannot be held responsible for any deterioration of the products due to failure to follow these conditions.
ARTICLE 7 - Changing or cancelling the subscription
The subscription renews automatically each month. The customer may change or cancel it at any time with one month's notice. Any request to change or cancel must be sent by email to contact@fleurdecafe.fr before the 20th of the current month to take effect the following month.
ARTICLE 8 - Retention of title
Goods delivered remain the property of Fleur de Café until paid in full. In the event of non-payment, we reserve the right to recover any goods still in the customer's possession.
ARTICLE 9 - Force majeure
We cannot be held responsible for delays in or failure of deliveries caused by force majeure events (bad weather, strikes, logistics incidents, etc.) within the meaning of article 1148 of the French Civil Code.
ARTICLE 10 - Disputes and jurisdiction
The place of payment is Neuilly-en-Sancerre. Any dispute relating to these terms falls under the exclusive jurisdiction of the Commercial Court of Bourges, even in the case of multiple defendants or third-party claims.
ARTICLE 11 - Data protection
The information collected is strictly confidential and used only to manage subscriptions and payments. Under Regulation (EU) 2016/679, the customer has the right to access, correct and delete their data on request to contact@fleurdecafe.fr or by post to Fleur de Café – 336 chemin de l'Avoinerie, 18250 Neuilly-en-Sancerre.